CUSTOMER SERVICE

Returns Price Information  


Service

Price

Returns across a Post Office counter

Item Price + £2.00

Third party shipments

Item Price + £5.95

Remote collection

Item Price + £3.95

Convenient Collect price information


Service

Price

Delivery direct to a Post Office counter

Item Price

Weekend Delivery Price Information


Service

Price

Saturday delivery

Item Price + £12.00 surcharge per consignment

Sunday delivery

Item Price + £12.00

UK Zonal Surcharges

Zones 2
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.


Services

To Zone 2

To Zone 3

express9

110%

150%

express10

110%

150%

expressAM

110%

150%

express24

110%

150%

express48

110%

150%

 

 

60% - Parcelforce Worldwide express48 to Northern Ireland only

express24large /  express48large

£13.50 or 110% whichever is the greater.

Zone 2 – All UK services: £6.60

Zone 3 – express9, express10, expressAM and express24: £11.00

Zone 3 – express48: £8.00

Isle of Wight (PO30-41) – £5 per consignment

No surcharge applies when sending within a Zone or from Zones 2 or 3 to Zone 1. All parcels despatched from Zone 1 postcodes in Scotland to mainland Scotland and to the Isle of Skye postcodes in Zone 2, will not be subject to an additional surcharge.

Surcharges

We find that the cost of delivering items can differ due to location, cost of fuel, size and handling requirements and these are subject to regular changes. To enable us to keep the cost of your parcel service as reasonable as possible, we have set out a number of infrequent and adhoc charges as surcharges. These are applied only when appropriate and are in addition to the normal parcel price.


Surcharge

Charge

Central London (Congestion Charge Zone)

£0.50 per consignment

Fuel surcharge

9% UK and Europe (road based)
16.9% Rest of World (flown)

Oversize & overweight

Surcharge for oversize is £40
Surcharge for overweight is £40 (UK only)

Incorrect / incomplete address

£0.50 per consignment

Non / late receipt of pre-advice

£2.00 per consignment

Nothing to collect / cancelled collection

£5.95 per collection

Return to sender – UK services

£6.00 per consignment

Return to sender – International services

£20.00 per item

Booking in slot required at delivery address

£6.00 per consignment

Storage surcharge after 3 days

£0.50p per consignment per day

Zonal surcharges (Zones 2 and 3)

Please see table above

Redelivery to different address

£5.50 per item

Requested redelivery to Post Office

£1.00 per item

Remote collection

£3.95 per item

Third party collection

£5.95 per item

Account maintenance fee

£3.99 per month Direct Debit payments
£5.99 per month all other payments
Paper Invoices are £1 in addition to these

Redelivery of parcels

If no one is in to take delivery of a parcel when we call, there are a number of options available.

Option

Charge

Redelivery to same address

Free of charge

Collect from a Parcelforce Worldwide Depot

Free of charge

Requested redelivery to a local Post Office branch

£1.00

Redelivery to a different address

£5.50 (UK) / £20.00 (International)

Return to sender

£6.00 (UK) / £20.00 (International)

Redelivery on a Saturday

£12.00 surcharge per consignment

Terms of trading and validity of this proposal

The contract terms offered within this document are subject to an acceptable credit reference check prior to commencement of trading. These proposals are issued in conjunction with the current Parcelforce Worldwide Conditions of Carriage, which are available at parcelforce.com or on request. The contract prices contained within this document are valid for 30 days from date of issue and will be subject to confirmation if accepted after that period. The rates offered are based on the profile information obtained and Parcelforce Worldwide will revise these rates should the profile not match the traffic once in our network. The actual traffic profile will be checked within 12 weeks from the first day of posting.