Frequently Asked Questions
1  Can I have my order delivered to me next day?
Yes, as long as all items are in stock and the next day is a working day (Monday to Friday). We must also receive your order by 1pm. Our next working day delivery service is available to all parts of mainland England, Wales and Scotland. Please note that we dispatch parcels on a 'next day' service however we cannot guarantee next day delivery as goods are delivered by a courier company on our behalf. To countries out of the UK, you will receive your orders within 7-14 days.
2  I didn’t receive a confirmation email of my order, has it still gone through?
There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check the previous orders screen in the 'my account' area of the website, if your order is displayed as 'Order Placed' then we have received your order
3  Why are delivery costs higher to offshore UK destinations?
We use a courier service to deliver all of our parcels. Whilst this maintains a high level of service, unfortunately courier companies are not able to offer a flat rate for all UK destinations. Due to the types of products we sell we’re unable to send parcels via Royal Mail
4  I've received my order and packing slip however there is no receipt in the box?
All receipts are emailed to the address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us
5  Can I contact Aglory super store by phone?
Yes, although we’re specifically set up to deal with enquiries quickly and efficiently via email and we cannot take orders over the phone. If you would prefer to speak to someone regarding your order the number to call is 01322333305 (during office hours). To get in contact with one of our stores please use our store locator to find their contact details and opening times.
6  Please can you send me a catalogue of your products?
We do not produce a catalogue of our products as they are all listed on our website and ordered easily via our website (online catalogue). This enables us to ensure all the information and products we have are correct and up-to-date
7  Can I amend my order once it has been confirmed?
Unfortunately you cannot amend your order once it has been placed. If you need to add to your order then you will need to place a new order
8  Do I need to have an account to place an order?
You don’t need an account to buy online at Aglory super store but if you register with us you will receive newsletters with regular hair trends and the latest offers
9  Can I exchange items?
Yes exchanges are accepted. Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original packaging for an exchange to be accepted. Any products that have been opened or tampered with will not be accepted for an exchange
10  Can I return items?
You can return items to us within 7 days of receipt. Due to the nature and hygiene of our products, ALL products must be unopened and in its original packaging for the return to be accepted. Any products that have been opened or tampered with will not be accepted for a refund
11  How long does a return take to process?
Usually a return takes around 5 working days. If you have still not received a refund please allow a total of 7 working days before contacting our Customer Service team at email@example.com . If you are returning faulty hair then please wait at least 4-6 weeks before contacting our Customer Service team as the hair will need to be sent away for testing
12  Do you refund the delivery charge?
Unfortunately, the delivery charge will not be refunded as this service has been obtained.
13  I can’t find the product I’m looking for online?
If you can’t find a product on our website please email Customer Services at firstname.lastname@example.org and one of our Customer Service agents will look into this for you
14  I’ve received a faulty item, what should I do?
We’re sorry to hear that you have received a faulty item. Please email Customer Services at email@example.com , along with your order number and one of our Customer Service agents will assist you further
15  I’m missing an item from my order, what should I do?
We’re sorry to hear that you are missing an item from your order. Please email customer services at firstname.lastname@example.org , along with your order number and one of our Customer Service agents will assist you further