TERMS AND CONDITIONS
Aglory Merchant Enterprises Ltd Terms and Conditions
Please note that placing an order with agloryhairandcosmestics.com indicates your acceptance to our terms and conditions. Any form of fraudulent activity will be reported to the authorities immediately, in which we will also suspend and cancel your order.
To make an order
Before making or completing your order, it is necessary that you complete our online registration form on our website. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing your desired colour and size. Once done, you need to select the desired shipping type out of the several options listed. Please confirm the address is right before selecting billing and delivery address. For your own safety, the billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any delays with your order.
Payment of an order
When using our payment portal, you can either use Paypal or pay online by using your credit/debit card. For a successful order, the payment transaction has to be approved by the bank. It is important to know that the delivery charges are based on the number of boxes needed to be delivered and their size. Your card will automatically be charged at the time of check out and making the payment. This is a secure and automated process handled by the bank. Once your order is completed and the payment is received, you will receive a confirmation email from us.
As soon as we receive a successful payment for your order, we will be begin the process of packaging and sending out the order. In the case of all the items being available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However, if any of the items are not in stock, you are informed by our customer support through telephone or email, informing you of the next date of availability for that product or we often help the client with choosing an alternative product.
Change of packaging
It is important to know that the products are continuously being updated by the manufacturers, such that in some instances your desired product might have a new packaging from when you last purchased or saw it. This often means it will be different from the image shown on our website. However, if the product is of the same name and description and only the packaging is new, this will be considered as the same product.
You can cancel your order on the same day before 4:00pm GMT, however this only applies if your order is still in our possession and has not yet been dispatched from our store. In instances which we may have already dispatched your order, the alternative option is too wait until you receive the items and then send them back to us to get the refund for the total amount of products returned. Unfortunately, we will not be able to refund the delivery fee back.
Postage and Packaging
We use Royal Mail and Parcel Force for the shipment of our products. This means, we expect you to be at home to receive your parcel. All parcels will be dispatched through trackable service where a customer has selected trackable delivery option and we always send you a parcel tracking number via email. All parcels are always posted to the delivery address provided by you, this is why it is crucial you provide the correct details when filling in the order form. Agloryhairandcosmetics.com cannot be held liable if the customer has provided the wrong information, resulting in them not being able to receive their order.
As soon as you receive the parcel, it is important that you make sure that it is not opened or damaged. In instances of your parcel being damaged or tampered with, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, leaked or damaged. If you do not receive your parcel between 4-7 days of specified date of delivery, please inform us immediately. In such situations, we always need a written email from you stating that you have not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. When such occurrence arises, we have to also wait for them to contact us as per their terms and conditions; there is absolutely no way for us to influence this procedure to occur faster. The delivery estimated time is 2 to 3 working days for the “standard” delivery option, and the next working day for the “next day” delivery option. This time is treated only when you place your orders before 4:00pm. Any orders you place after 4:00pm GMT will be processed the next working day. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to also pay custom duty, depending on the country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
Items must be returned within 14 working days from the date you received them. Should a return be made, it is expected that it be in the same condition in which we sent it - unopened and unused. Furthermore, the parcel should include the original invoice stating the reasons for the return, and the item/s you would like as a replacement. Unfortunately, some items cannot be accepted for return due to hygienic reasons. Please make sure you return the parcel to the address stated on the invoice. We cannot be held responsible if you have sent it to the wrong address.
In cases of returns, we will make the reimbursement using the same means of payment you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You need to send back the items bought by mail, or bring them back in person as soon as you can, not exceeding 14 days from the date you received them. You will have to bear the direct cost of returning the goods.
Any electrical product that comes with the manufacturer’s warranty can be returned directly to the manufacturer, likewise hair and cosmetics products. For your convenience, you can send them to us so that we can send them to the manufacturer on your behalf. If you want us to claim the warranty for you, make sure you are sending the parcel with its complete packaging intact and all accessories it comes with are included. Please note, you are liable to pay all the posting charges that may occur for handling your warranty claim with the manufacturer.
In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 7- 14 working days from the date when the refund request has been processed. If you made the payment using bank transfer or deposit, or if you paid by cash or through any postal order, then there will be bank handling charges while making the refunds. If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us with full feedback of investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place without getting feedback from the manufacturer.